Frequently asked

Everything you want to know before you fit it.

Safety, sizing, fitting, shipping and returns, answered plainly. If something is missing, we are one message away.

Safety
Is WildRoot really safe around my children?+

WildRoot is built around plant actives in the EPA Section 25(b) minimum-risk class instead of synthetic pesticides. That is the entire reason it exists: protection that does not leave harsh insecticide residue on the coat your children stroke or the bed your pet sleeps in.

As with any pet product, fit it correctly, keep it out of mouths, and wash hands after handling, just as you would with anything new in the home.

Is it safe for cats specifically?+

Yes. There is a dedicated cat size (38cm) formulated for feline wear. Cats are sensitive to certain compounds, which is why the collar is plant-based and released slowly rather than in concentrated doses. Introduce it and watch your cat for the first day, as you would with any new collar.

Will it irritate sensitive skin?+

Most pets wear it with no issue, and several owners with sensitive-skinned rescues report a calmer coat after switching away from chemical collars. If you notice any redness where the collar sits, remove it and give the skin a rest. Sensitivities vary by animal.

Sizing & fit
Which size do I need?+

Two sizes: 38cm for cats and 63cm for dogs. Both are trimmed to fit. Fasten the collar, leave roughly two fingers of room between the collar and the neck, then cut off the excess length.

How do I fit and trim it?+

Unroll the collar, thread it through the buckle to your pet's neck size, leave two fingers of slack for comfort, fasten, and trim the leftover tail. It should sit snug enough not to slip over the head but loose enough to turn comfortably.

Can my pet wear it in water?+

Brief contact with water is fine. Repeated soaking or swimming will shorten how long the actives last, so for water-loving pets, plan to check and replace the collar a little sooner than the full eight months.

How it works
How long does one collar last?+

Up to eight months under normal wear. Body warmth releases the plant actives steadily across the coat, so protection stays even rather than spiking and fading. Check the collar monthly and replace it when the protection window is up.

What pests does it repel?+

Fleas, ticks and mosquitoes. The plant actives create a scent barrier those insects avoid. No pest product is a force field, so keep up normal checks after walks in long grass.

How fast does it start working?+

The barrier builds over the first day or two as the actives spread through the coat. Many owners notice less scratching within the first week.

Shipping & returns
How much is shipping?+

Shipping is free. Delivery timing is shown at checkout based on your location.

What is your return policy?+

WildRoot comes with a 30 day happiness guarantee. If it is not right for your pet, reach out within 30 days and the team will make it right. Full terms are shown at checkout.

Is it in stock right now?+

Stock moves quickly, especially through flea and tick season, and sizes can sell out separately. The fastest way to check your size is on the product page.

Still have a question?

If your question is not here, the product page has full details on stock, sizing and the guarantee.

Visit the product page
Ready when you are

Protect them without the chemical compromise.

Eight months of plant-based flea, tick and mosquito cover for cats and dogs.

Check availability Free shipping · 30 day happiness guarantee